According to Bloomberg, UnitedHealth Group, one of the largest U.S. health insurance companies, plans to invest $3 billion in AI-related projects over 2026 and 2027. In pilot programs, AI agents will proactively call doctor clinics to schedule patient appointments.
Company executives reported a 2:1 return on AI investments to date, achieved through automation of manual workflows and improved employee efficiency, which has reduced operational costs. The company aims to use AI to decrease friction and waiting times in patient care while accelerating medical service approval processes.